Sales Policy

Effective Date: January 2, 2025

At RatiTech Connect, we are committed to delivering high-quality products and a seamless shopping experience for our valued customers. This Sales Policy outlines the terms and conditions related to purchases made through our website, ratitechconnect.com. By completing a purchase on our website, you agree to the terms set forth in this policy.

1. Product Availability

Our goal is to ensure that the products listed on our website are available for purchase. However, due to fluctuations in stock levels or unforeseen circumstances, some products may be temporarily out of stock or discontinued. We make every effort to update product availability in real time on the website. If an item is unavailable after you have placed an order, you will be notified promptly, and we will offer you the option to either cancel your order or select an alternative product.

2. Pricing and Payment

  • Pricing: All prices on our website are listed in U.S. dollars and are subject to change without prior notice. Prices include applicable taxes unless otherwise specified. Shipping fees are calculated at checkout based on your location and the weight of your order.

  • Payment Methods: We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payments are processed securely, and we do not store your payment information.

  • Promotions and Discounts: From time to time, we may offer promotional discounts or sales. Discounts cannot be combined with other offers unless explicitly stated. Promotional codes must be entered at checkout to be applied.

3. Order Processing

Once an order is placed, you will receive an order confirmation email containing the details of your purchase. Please note that this email does not signify an order acceptance but rather an acknowledgment that we have received your order. The acceptance of your order occurs once we process and ship the product.

Orders are typically processed within 1-3 business days after the transaction is completed. Orders placed on weekends or holidays may be delayed until the next business day.

4. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options to ensure that your products arrive safely and promptly. Shipping times vary depending on the destination, product size, and the shipping method selected. During checkout, you will be given an estimated delivery time.

  • Shipping Costs: Shipping costs are calculated based on your location and the weight of the order. You can view the estimated shipping costs before completing your purchase during the checkout process.

  • International Shipping: We currently offer international shipping to select countries. International customers are responsible for customs duties, taxes, and any additional fees imposed by their country.

  • Delivery Times: Estimated delivery times will be provided at checkout. Please note that delays may occur due to factors beyond our control, such as inclement weather, customs processing, or carrier delays.

5. Order Modifications and Cancellations

If you wish to modify or cancel your order, please contact us at info@ratitechconnect.com or call 302-275-7441 within 24 hours of placing your order. Once your order has been processed or shipped, we may not be able to make changes or cancel it.

6. Returns and Exchanges

We strive for complete customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy, which outlines the process for returning products and requesting a refund or exchange.

7. Customer Support

If you have any questions or concerns regarding your purchase, please don’t hesitate to reach out to our customer support team:

8. Limitation of Liability

RatiTech Connect is not responsible for any damages or losses resulting from the use or inability to use our products. Our liability is limited to the amount paid for the product in question.

9. Product Descriptions and Information

We make every effort to provide accurate descriptions, specifications, and pricing information for all products. However, errors or inaccuracies may occasionally occur. If a product’s price is incorrect or if there is an error in its description, we reserve the right to correct it and notify you before processing your order.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.