Effective Date: January 2, 2025

 

At RatiTech Connect, we aim to provide a seamless shopping experience while ensuring secure and efficient payment processing for our customers. By making a purchase on our website ratitechconnect.com, you agree to the terms outlined in this Payment Policy.

 

1. Payment Methods Accepted

We offer a variety of secure payment methods to ensure that your transaction is smooth and safe. Our payment options include:

 

Credit and Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

PayPal: A widely used and trusted option for online payments, PayPal allows you to make payments directly from your PayPal balance or linked bank accounts.

Other Payment Methods: We may accept additional payment methods such as Apple Pay, Google Pay, and more, depending on your location and the specific payment options available at checkout.

2. Payment Security

We prioritize the security of your payment information. Our website uses SSL (Secure Socket Layer) encryption to ensure that all data you submit during checkout is securely transmitted. Additionally, we do not store any payment information on our servers; all payments are processed by trusted third-party payment processors to further protect your sensitive data.

 

For added security, we employ two-factor authentication (2FA) for certain payment transactions. This process requires an extra step, such as entering a unique code sent to your phone or email, to ensure that the payment is authorized by the account holder.

 

3. Payment Authorization

Once you complete your purchase and enter your payment details, we will authorize the payment with your payment provider. Payment authorization is the process by which your bank or payment service provider checks if sufficient funds are available and if your payment method is valid. Please note that an authorization does not guarantee that your order will be processed until our system confirms the payment and stock availability.

 

Once the payment is authorized, your order will be processed, and you will receive an order confirmation email.

 

4. Payment Terms and Conditions

Order Confirmation: Upon successful payment authorization, you will receive an order confirmation email that includes the details of your purchase, including the order number, products ordered, and the total amount paid.

 

Pricing: The price of the product is the amount displayed at the time of your purchase. This price includes applicable taxes unless otherwise specified. Shipping charges are calculated during the checkout process and are added to your total order amount.

 

Price Changes: Prices of products on our website are subject to change at any time. Any changes in prices will be reflected on the website, and they will be applied to future orders.

 

Currency: All transactions on ratitechconnect.com are processed in U.S. dollars. For international customers, the total amount billed will be converted based on the exchange rate of your payment method’s bank at the time of the transaction.

 

5. Billing Information

It is your responsibility to ensure that the billing information you provide during checkout is accurate and up-to-date. This includes your name, address, contact information, and payment method details. Incorrect billing information may lead to payment failure, order cancellation, or delays in processing your order.

 

If you notice any errors in your billing information, please contact our support team immediately at info@ratitechconnect.com to make necessary corrections.

 

6. Payment Declines and Issues

If your payment is declined or fails for any reason, our system will notify you promptly. Common reasons for payment failure include:

 

Insufficient funds

Incorrect payment details (e.g., wrong credit card number, expiration date)

Issues with the payment processor (e.g., PayPal or bank system errors)

If you encounter payment issues, please review your payment details and try again. If the problem persists, contact your bank or payment provider for assistance, or reach out to our support team at info@ratitechconnect.com for further help.

 

7. Fraud Prevention and Security Checks

We take fraud prevention very seriously. As part of our commitment to maintaining a safe shopping environment, we employ advanced fraud detection tools. Orders flagged for potential fraud may be reviewed by our team, and we may contact you to verify your payment details. RatiTech Connect reserves the right to cancel any order suspected of being fraudulent.

 

If we suspect fraudulent activity, we may place a temporary hold on your payment and request additional verification from you, such as proof of identity or confirmation of the purchase.

 

8. Refunds and Cancellations

In case of order cancellations or refund requests, the refund process will follow the payment method you used. Refunds will be processed after the returned item has been received and inspected. Please refer to our Refund and Returns Policy for detailed information.

 

9. Taxes and Duties

Prices on our website do not include sales tax, customs duties, or other taxes that may be applicable based on your location. For international customers, please be aware that customs duties and taxes may be imposed by the destination country, and you are responsible for paying them. These charges are typically collected by the carrier at the time of delivery.

 

10. Changes to Payment Policy

We reserve the right to update or change this Payment Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for the latest updates.

Contact:

Street: 1805 Argonne Street, Brownsville, Tennessee, United States
Phone number: 302-275-7441
Email: info@ratitechconnect.com
Website: ratitechconnect.com