Refund and Returns Policy

Effective Date: January 2, 2025

At RatiTech Connect, we are committed to providing our customers with high-quality products and exceptional service. However, if you are not completely satisfied with your purchase, we have developed this Refund and Returns Policy to ensure a hassle-free experience.

1. Returns

If you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • The item must be returned with all accessories, manuals, and any other included items.

To initiate a return, please contact our customer service team at info@ratitechconnect.com or call 302-275-7441. We will provide you with a return authorization number and instructions on how to return your product.

2. Refunds

Once we receive your returned product, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

  • Shipping Fees: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
  • Restocking Fee: Certain items may be subject to a restocking fee, which will be deducted from your refund. This fee applies to items that are not defective but are returned for reasons such as change of mind.

3. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer service team within 30 days of receiving your order. If the exchange is approved, we will send you a replacement item and issue a refund for the original purchase price once the returned item is received and inspected.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide you with a prepaid shipping label to return the product at no cost to you. Upon inspection of the returned item, we will offer you the option of a full refund or a replacement.

To expedite the process, please provide the following when reporting a damaged or defective item:

  • A detailed description of the damage or defect.
  • Photos of the damaged or defective item.
  • The order number and any other relevant information.

5. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Products that are used, opened, or damaged by the customer.
  • Digital products, software, or downloads.
  • Custom or personalized items.

We encourage you to carefully review the product details before making a purchase to ensure that the item meets your expectations.

6. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your returned item.

7. International Returns

For international orders, customers are responsible for the return shipping fees, including customs duties and taxes. We recommend contacting our customer service team to discuss the return process before initiating the return to ensure you understand the full costs involved.

8. Exclusions and Limitations

We reserve the right to refuse returns or exchanges if the items do not meet the conditions outlined in this policy. Additionally, refunds may not be issued if the product is returned after the 30-day return period or if it is damaged due to improper handling by the customer.

9. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return procedures.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us at: